Terms & Conditions

Last updated: 09 / 12 /2025
Effective as of: 09 / 11 /2025

1. Introduction

Welcome to New Direction New Life CIC (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and any purchases made through the New Direction New Life Products page. By accessing or using the website, you agree to be bound by these Terms.

2. Our Details

Company Name: New Direction New Life CIC
Address: 21 Hillingdon Rd, Wavertree, Liverpool, L15 9ES, United Kingdom
Email: info@newdirectioncic.co.uk
Phone: +44 7702 378696

3. Products & Services

All products and services listed on this website are described as accurately as possible. We reserve the right to update product descriptions, prices, or availability at any time and to correct any errors discovered on the website.

4. Ordering and Contract Formation

When placing an order, you make an offer to purchase the selected product or service. A binding contract is formed only when we send an order confirmation or dispatch the goods/services. We reserve the right to refuse or cancel orders at our discretion.

5. Price & Payment

All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. Payment must be completed at checkout using approved payment methods. Third-party payment processors may apply additional terms.

6. Delivery / Supply of Services

For physical goods, delivery times are estimates and may vary. For services or digital products, details will be provided upon order. We are not responsible for delays beyond our reasonable control.

7. Returns, Refunds & Cancellations

You may cancel an order prior to dispatch by contacting us promptly. Some services or personalised items may not be eligible for cancellation. For faulty or incorrectly described goods, we will comply with your rights under UK consumer law and offer refunds, repairs, or replacements as appropriate.

8. Acceptable Use

You agree not to use our website for unlawful purposes, to exploit or harm others, or to interfere with the site's operation. Unauthorised attempts to access restricted areas or servers are prohibited.

9. Intellectual Property

All website content—including text, images, graphics, and logos—is owned by us or licensed to us. You may not reproduce, modify, or distribute any material without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the website or products/services purchased. Our total liability shall not exceed the amount paid for the relevant product or service.

11. Disclaimers

All goods and services are provided “as is” without warranties of any kind, except those required under UK consumer law. We do not guarantee uninterrupted website access or error-free content.

12. Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

13. Data Protection & Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website or submitting your data, you consent to such processing.

14. Changes to Terms

We may update these Terms periodically. The version in effect at the time of your order or website use will apply. Please review this page regularly.

15. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes will be handled exclusively by the courts of England & Wales.

16. Contact & Complaints

If you have questions or wish to raise a complaint, please contact us:
Email: info@newdirectioncic.co.uk
Address: 21 Hillingdon Rd, Wavertree, Liverpool, L15 9ES